Job Title: Client Coordinator Administrative Assistant

Summary:

The Client Coordinator Administrative Assistant provides essential support for client-related operations, ensuring efficiency through effective communication, data management, and interdepartmental coordination.

Responsibilities:

I. Client Communication & Support:

• Manage and respond to bidder inquiries via the MNCentral email system.
• Address incoming client leads, providing information and directing them to appropriate resources.
• Schedule client consultations and accurately input data into the BDR's Connect team schedule.
• Collaborate with Business Development Representatives (BDRs) to facilitate seamless lead handoffs.
• Prepare and distribute welcome packets and essential information to new clients.
• Confirm client appointments to ensure accurate scheduling and timely communication.
• Communicate estimated mover arrival times (ETAs) to clients.
• Conduct post-job check-ins with clients to assess satisfaction and gather feedback.
• Send automated emails announcing the start of sales.
• Address client inquiries regarding items, removal processes, and CT Bids access.

II. Data Management & Administration:

• Maintain and update the customer relationship management (CRM) system with accurate client data.
• Manage SKU printing process, ensuring accuracy and timely completion.
• Oversee inventory and stocking of CT Bids supplies at the warehouse.
• Manage credit card payment issues and other payment discrepancies.
• Review shipping details and handling procedures for accuracy.
• Manage the shipping item drop-off process.
• Maintain records and follow up with bidders using alternative pickup methods.
• Review and update sale reports to resolve discrepancies.

III. Operational Support:

• Answer calls from Maximum, providing information or transferring calls.
• Review and update sale reports to correct discrepancies.
• Reviewing Time Cards

IV. Additional Duties:

• Assist the Office Manager, CEO, or COO with other duties as assigned.

Qualifications:

• Strong organizational and communication skills
• Proficiency in Microsoft Office Suite
• Excellent attention to detail
• Ability to work independently and collaboratively
• Prior experience in customer service or administration preferred