Caring Transitions
Business Development Representative
Caring Transitions of Silver Spring North - Silver Spring, MD - Part Time
BUSINESS DEVELOPMENT REPRESENTATIVE
$20-$25/hr + Performance Incentives | 15-20 hrs/week | Silver Spring, MD (Montgomery & Prince George's Counties)
ABOUT US
Caring Transitions of Silver Spring North helps seniors and their families navigate life's changes with compassion and expertise. We offer downsizing, relocation, estate sales, and online auctions, a comprehensive range of services tailored to each client's unique transition needs. Our team is veteran-owned and built on a foundation of service, integrity, and genuine care for every person we serve.
THE OPPORTUNITY
If you want to be an essential part of a business that serves others, feel connected to people who value your work, and enjoy a flexible schedule with local travel, we'd love to hear from you. Every relationship you nurture helps a senior family get the support they need at exactly the right moment.
This is a relationship role, not a cold-calling role. Our owner is the face of the business and leads all high-value partner introductions and consultations. Your job is to make sure those relationships never go cold. You'll keep our referral partner pipeline organized and active, following up consistently, maintaining CRM records, scheduling touchpoints, and ensuring no contact falls through the cracks. As our business grows, there is a clear path for this role to expand into additional hours and broader responsibilities.
YOUR FIRST 90 DAYS
- Days 1-30: Learn our services, territory, and referral partner landscape. Shadow the owner on partner visits. Get fully trained on CRM system, outreach cadences, and our brand playbook.
- Days 31-60: Take ownership of follow-up and CRM maintenance. Begin managing the touchpoint calendar independently. Track and report pipeline activity weekly.
- Days 61-90: Refine outreach processes, evaluate which relationships are producing, and identify gaps. Begin attending select networking events alongside or on behalf of the owner.
WHAT YOU'LL DO
Referral Partner Support
- Maintain consistent follow-up with referral partners on behalf of the owner - senior living communities, realtors, estate attorneys, hospice providers, and healthcare organizations
- Schedule and confirm meetings, touchpoint calls, and check-ins for the owner's partner visits
- Provide regular updates to existing partners on our services and client outcomes
- Deliver thank-you cards, appreciation materials, and branded collateral to referral partners
- Capture photos, quotes, and testimonials during visits for use in marketing content
CRM & Reporting
- Keep CRM system current - contacts, activity logs, follow-up dates, and partner notes
- Track pipeline activity and provide weekly progress reports to the owner
Marketing & Community Engagement
- Support social media activity, community event coordination, and materials distribution
- Attend local networking events, coalitions, and senior service groups alongside or on behalf of the owner
- Assist with client intake scheduling and coordination as needed
WHO YOU ARE
- Highly organized with exceptional follow-through - you close every loop
- Warm, professional, and comfortable communicating by phone and email on someone else's behalf
- Self-directed and self-motivated - you manage your own schedule and don't need to be reminded to follow up
- A coachable professional who values a franchise system and is committed to following an established brand playbook
- High integrity - partners and clients will interact with you as a direct extension of the owner
- Genuine respect and compassion for seniors and their families
- Comfortable in a growing business - you have the grit to solve problems independently
- Established connections within the local senior living, senior care, or real estate community (highly desirable)
- Familiarity with CRM tools
- Proficient with MS Office, comfortable adopting new apps
- Social media proficiency (Facebook, LinkedIn, Instagram)
- 2+ years in sales, marketing, business development, or a coordination role
- Space planning, staging, or interior layout experience is a bonus - not required
- Associate's degree preferred, or equivalent combination of education and experience
WHAT WE OFFER
- $20-$25/hr based on experience, plus performance incentives
- 15-20 hours/week with flexible scheduling and local travel
- The opportunity to make a meaningful difference in the lives of seniors and their families every single day
- A supportive, encouraging team that values your work
- Strong brand reputation and an established franchise system behind you
- Mileage reimbursement for territory travel
- Growth path to additional hours and expanded responsibilities as the business scales
- 90-day probationary period with formal review
- Biweekly pay
THIS ROLE IS A GREAT FIT FOR
- Retired professionals from healthcare, senior living, real estate, or social services who want flexible, meaningful part-time work that uses their existing relationships
- Career changers with a background in sales, coordination, or community outreach who are looking for purpose-driven work over commission pressure
- Anyone who is naturally organized, genuinely warm, and energized by keeping relationships moving, not chasing cold leads
BEFORE YOU APPLY
This is a part-time, flexible role - approximately 15-20 hours per week to start. Hours and responsibilities will grow as the business grows. No cold calling. If you're looking for meaningful work that fits around your life and you're energized by building relationships and keeping things organized, this role was made for you.
Local candidates only: Montgomery County & Prince George's County, MD.
Caring Transitions is an Equal Opportunity Employer.
