Operations Manager

Operations Manager – Caring Transitions
Position Type: Part-Time (with potential to transition to Full-Time)
Position Overview:
The Operations Manager at Caring Transitions is responsible for overseeing daily operations and ensuring the seamless delivery of services across all business functions, including organizing/packing/cleaning, online auction management, and business development. This role coordinates logistics, manages team schedules, and serves as the primary liaison with external vendors such as moving companies and packing material suppliers. The Operations Manager plays a key role in maintaining high service standards, optimizing workflow, and supporting the team to deliver exceptional client experiences.
Key Responsibilities:

• Supervise and support the Organizer/Packer/Cleaner, Photographer/Auction Manager, and Business Development Representative roles, ensuring effective communication and collaboration across the team.
• Coordinate with moving companies and packing material suppliers to secure appropriate resources and ensure timely delivery of supplies for each project.
• Oversee scheduling of team members using ADP or similar workforce management tools, ensuring adequate coverage for all client jobs and efficient use of labor.
• Plan and manage logistics for client projects, including scheduling and coordinating pick-ups, drop-offs, and on-site services at client homes.
• Monitor project progress, address operational challenges, and proactively resolve issues to maintain smooth workflow and client satisfaction.
• Ensure compliance with company policies, safety standards, and best practices in all operational activities.
• Maintain accurate records of inventory, supplies, and project timelines.
• Communicate regularly with clients to confirm schedules, provide updates, and address any concerns or special requests.
• Collaborate with management to identify process improvements, cost-saving opportunities, and strategies for business growth.
• Assist with onboarding and training of new team members as needed.

Required Skills and Characteristics:

• Strong leadership and team management skills, with the ability to motivate and support staff.
• Excellent organizational and multitasking abilities, with keen attention to detail.
• Experience coordinating logistics and working with external vendors or service providers.
• Proficiency with scheduling and workforce management tools (such as ADP).
• Effective written and verbal communication skills.
• Problem-solving mindset and ability to adapt to changing priorities.
• High level of integrity, professionalism, and respect for client confidentiality.
• Ability to work independently and take initiative.
• Physical ability to assist with on-site operations as needed (e.g., coordinating pick-ups, overseeing packing).

Qualifications:

• Associate degree or higher in Business Management, Operations, or a related field, or equivalent experience.
• Prior experience in operations management, logistics, or team supervision preferred.
• Familiarity with the senior services industry or moving/relocation services is a plus.